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What the FAQs

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Contact Us
If you have an issue or question that requires immediate assistance, please contact customer support immediately.
If you've placed and order and need to track it, click below.

Shopping Information

You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.

Payment Information

We accept [list of accepted payment methods, e.g., credit cards, debit cards, PayPal, bank transfers].
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.

Order & Returns

We offer a [number] day return policy. You can return eligible items within [number] days of receiving your order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Specify who pays for return shipping, e.g., customer, seller
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.

Ordering from Qilo

Placing an order on Glozin is simple! Browse our catalog, select the product you want, choose the quantity, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping details, choose a payment method, and confirm your order. You’ll receive an order confirmation email shortly after.
Yes! After your order is processed and shipped, we’ll send you a tracking number via email. You can use this tracking number on our website to check the real-time status of your shipment.
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
We apologize for any inconvenience. If you receive a wrong or damaged item, please contact our customer service team with your order number and photos of the product. We will assist you in resolving the issue, whether through a replacement or a refund.
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Your points, your rewards

Good Vibes

Automatically join after your first purchase.

Benefits in this level
  • Earn 1 point for every $1 spent.
High Roller

Spend $300.00 lifetime to unlock.

Benefits in this level
  • Earn 1.5x the points on your purchases.
  • Priority access to promos & drops.
Sky High

Spend $700.00 lifetime to unlock.

Benefits in this level
  • Earn 2x the points on your purchases.
  • Priority access to promos & drops.
  • Free shipping on rewards coupons.
  • $10 bonus in points when you enter this tier.
Tiers are calculated based on total lifetime spend.

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Shipping

Orders are processed Monday through Friday – our team works hard to ship all orders the same day when placed by 2PM EST or the next business day whenever possible.

Processing and transit times may vary during holidays, weekends, or periods of high order volume. Shipping times are based on UPS business-day estimates and begin once your order has been dispatched. Orders placed late on Friday will typically ship the following Monday.

Most customers receive their orders within approximately three (3) business days after dispatch. All packages are picked up daily by our trusted carriers to ensure consistent movement through the network.

If your shipment experiences an unusual delay, please reach out to our support team at sales@qiloco.com — we’re here to help and will do our best to assist.

Ingredients
Allergens
Consult with a doctor before consumption. Not recommended if pregnant or nursing.

Do not take this product if you have issues or concerns with your heart, breathing, or any other health problems. Do not operate machineries. May cause drowsiness. Do not mix with other medications or alcoholic drinks.


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